Job Description

Job Responsibilities:

• Responsible for processing inbound e-mails for initial reporting of claims by policyholder, client, or other.
• Provides status on existing policies to either policyholder and/or client.
• Updates computer records in order to maintain data integrity of information.
• Resolution of customer issues and refers escalated items to higher levels for guidance.
• Researches information in order to provide customers with basic data related to policies.
• Maintains client relationships via quality customer service and timely processing of additional requests through fax/email.
• Knowledgeable of products related to homeowners’ business and additional product/services associated with the company.
• Other duties as assigned by management and may support other departmental areas based on business need.
• Knowledgeable of multiple applications including mainframe and windows based systems.

Skills:

• Computer literate with emphasis on Microsoft Office software (especially Outlook and Excel) and Windows.
• Knowledge of insurance industry is a plus.
• Understanding of call center environment and importance of service standards.

Education/Experience:

• Minimum 6 months - 2 years of customer service related experience. Doesn’t have to be in a call center environment, but that is a plus.

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